British Gas Homecare Contact Number – 0843 504 3185

Customer Service and Help for British Gas Homecare

All About British Gas Homecare and how to get in touch

British Gas homecare provides cover for boiler maintenance, electrics, drains and pipes. This means that customers are able to pay a monthly fee so they do not need to worry about the cost of call out and maintenance should anything go wrong. They have over 6000 qualified engineers who will come out at no extra charge an unlimited number of times while you have cover with them.

Customers can call around the clock on 0843 504 3185.

British Gas Homecare Contact Number

Barclaycard Customer Service Contact Number – 0843 504 3185

What Appliances are covered under Britsh Gas Homecare?

There are different levels of cover available depending on your individual needs. Homecare 100 covers an annual boiler service and any repairs that are needed to your boiler. Homecare 200 covers the same as 100 but also your central heating too. Homecare 300 covers plumbing and drains in addition to the items covered in 200. Last but not least is Homecare 400 that covers your home electrics too.

You can find out more about the individual services by calling customer services on 0843 504 3185.

What do I do if my boiler needs to be replaced?

If your boiler has broken down beyond repair, it is understandable that you will want to get it replaced as soon as possible and get back to normal. As a homecare customer you can get help to fit the boiler at a discounted rate as long as you use British Gas for your installation. You can call to arrange this on 0843 504 3185.

How will I know what work has been undertaken?

When an engineer visits your home to service or repair any of your covered items, you would probably not know what all the technical terms mean. As a customer you should know exactly what work has taken place to ensure you are getting good value for money. When the engineer has completed the work they will fill in a checklist that they will leave with you and go through anything you don’t understand. Once the engineer has left, if you find anything else that you don’t understand you should ring customer services on 0843 504 3185.

Can I get covered even if my boiler is old?

Even if you don’t have a new model boiler you can still get cover as long as British Gas Engineers are still able to source parts if there is a breakdown. If you are worried about joining because you feel your boiler may be too old to be repaired should a breakdown occur, you should ring 0843 504 3185 to find out before making a commitment.

British Gas Homecare Contact Number QR Code

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Complaints Procedure and Phone Number

If you are not happy with any aspect of your service, or feel that you have not been given the correct information when signing up, you should ring the british gas homecare contact phone number 0843 504 3185 to make a complaint. British Gas have to adhere to a specific code of conduct and will help in any way and make a full investigation if you feel you have not been provided with a service that you are happy with.