Thomas Cook Contact Number is 0800 107 3409

About Thomas Cook

Thomas Cook started off as one man’s dream. Thomas Cook, the founder started his company in 1841 and started it with rail trips that took people from Leicester over to Loughborough, then back again at the end of the day. Since then the company has expanded and become a household name in the UK and beyond. They now have over a thousand branches in the UK alone that help people to find their dream destination and get away for short and long breaks in the UK and beyond. If you need any more information on the service they provide please ring Thomas Cook on 0871 895 0045.


Thomas Cook Contact Number – 0800 107 3409

Where are my travel documents?

If you have booked your trip and been told that you will receive your travel documents in a set period of time but have not you should first check the spam folder of your inbox. If you have checked and still not found what you were looking for, you will need to get in contact with Thomas Cook customer services on 0871 895 0045.

Can People with a disability get extra help when travelling with you?

If you have booked or are thinking of booking a holiday with Thomas Cook and have a disability we are able to help you if you are flying abroad. You should ensure that you phone the Thomas Cook special assistance helpline on 0800 107 3409 at least 48 hours before you depart so that we can make special provisions for your needs in time. This service is provided free of charge but prior notification is necessary.

How do I make changes to my booking?

If you decide after making a booking with Thomas Cook that you need to make changes you can make the amendments online, using the online chat service or by speaking to a member of staff who will be happy to assist you with the changes you need to make. You should call 0871 895 0045 as soon as you can after realising changes need to be made to avoid disappointment.

Can I choose my flight seat beforehand?

Depending on availability you should be able to choose where you sit on your flight with Thomas Cook. For your comfort and peace of mind you can pick a seat with extra legroom (this is usually at an extra charge), nearer to the exit or wherever you prefer so long as you give enough notice and the seat has not already been picked by another passenger. To choose your flight seat ring 0871 895 0045.

How do I make a Complaint?

If you are not happy with any aspect of the service you have been provided from Thomas Cook, you should ring Thomas Cook customer services on 0871 895 0045 to make them aware of it. The staff will be more than happy to deal with your complaint and if possible try to resolve the problem to your satisfaction. It also helps them to improve their customer service and make amendments if necessary to avoid the same thing happening in future.